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All customer users of a CustomerID
All escalated tickets
All open tickets, these tickets have already been worked on.
All tickets with a reminder set where the reminder date has been reached
Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows agents to exchange the axis of a stat if they generate one.
Allows agents to generate individual-related stats.
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Allows choosing the next compose state for customer tickets in the customer interface.
Allows customers to change the ticket priority in the customer interface.
Allows customers to set the ticket SLA in the customer interface.
Allows customers to set the ticket priority in the customer interface.
Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
Allows customers to set the ticket service in the customer interface.