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English Spanish (Mexico)
Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Shows the article head information in the agent zoom view.
Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Shows the title field in the close ticket screen of the agent interface.
Shows the title field in the ticket free text screen of the agent interface.
Shows the title field in the ticket note screen of the agent interface.
Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket responsible screen of the agent interface.
Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.
Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.
Simple
SolutionDiffInMin
SolutionInMin
Some description!
Some picture description!
Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.
Spam