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English Spanish (Mexico)
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Search Ticket.
Search Tickets.
Search.
Select your preferred layout for the software.
Select your preferred theme for OTRS.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
Sent "%s" notification to "%s" via "%s".
Sent auto follow-up to "%s".
Sent auto reject to "%s".
Sent auto reply to "%s".
ServiceView
Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.
Sets if SLA must be selected by the agent.
Sets if SLA must be selected by the customer.
Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Sets if queue must be selected by the agent.
Sets if service must be selected by the agent.
Sets if state must be selected by the agent.
Sets if ticket responsible must be selected by the agent.