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Process Management Transition Action GUI
Process Management Transition GUI
Process Ticket.
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).
Provides a matrix overview of the tickets per state per queue
Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.
Rebuild the ticket index for AgentTicketQueue.
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.
Removes old generic interface debug log entries created before the specified amount of days.
Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.
Required permissions to use the email outbound screen in the agent interface.
Required permissions to use the email resend screen in the agent interface.
Required permissions to use the ticket phone inbound screen in the agent interface.
Resend Ticket Email.
Responsible Tickets
Responsible Tickets.
Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").
Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.