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Max size (in rows) of the involved agents box in the agent interface.
Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.
Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.
Minute
Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.
Module to define the email security options to use (PGP or S/MIME).
Module to encrypt composed messages (PGP or S/MIME).
Module to fetch customer users SMIME certificates of incoming messages.
Module to filter encrypted bodies of incoming messages.
My Tickets.
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
NameX
News about OTRS.
Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.
Number of tickets to be displayed in each page.
Open an external link!
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.