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English Spanish (Mexico)
Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.
Include tickets of subqueues per default when selecting a queue.
Incoming Phone Call.
IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.
Ivory
Ivory (Slim)
JavaScript function for the search frontend.
Last Screen Overview
Link Object.
List of all CustomerCompany events to be displayed in the GUI.
List of responsive CSS files to always be loaded for the agent interface.
List of responsive CSS files to always be loaded for the customer interface.
Loader module registration for the customer interface.
Lock / unlock this ticket
Locked Tickets.
Logged in users.
Logged-In Users
Logout of customer panel.
Main menu registration.
Max size (in rows) of the informed agents box in the agent interface.