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English Spanish (Mexico)
Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.
Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.
Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.
Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.
Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).
Disables the redirection to the last screen overview / dashboard after a ticket is closed.
Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.
Display settings to override defaults for Process Tickets.
Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.
Dynamic Fields Checkbox Backend GUI
Dynamic Fields Date Time Backend GUI
Dynamic Fields Drop-down Backend GUI
Dynamic Fields GUI
Dynamic Fields Multiselect Backend GUI
Dynamic Fields Overview Limit
Dynamic Fields Text Backend GUI
Dynamic Fields used to export the search result in CSV format.
Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.
Dynamic fields limit per page for Dynamic Fields Overview.
Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.