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Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.
Defines if time accounting must be set to all tickets in bulk action.
Defines queues that's tickets are used for displaying as calendar events.
Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the agent preferences key where the shared secret key is stored.
Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.
Defines the body text for notification mails sent to agents, about new password.
Defines the body text for notification mails sent to customers, about new password.
Defines the body text for notification mails sent to customers, with token about new requested password.
Defines the calendar width in percent. Default is 95%.
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the customer preferences key where the shared secret key is stored.
Defines the default agent name in the ticket zoom view of the customer interface.
Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.