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English Spanish (Mexico)
AgentTicketZoom widget that displays ticket data in the side bar.
All CustomerIDs of a customer user.
All attachments (OTRS Business Solution™)
All open tickets, these tickets have already been worked on.
Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.
Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows to save current work as draft in the close ticket screen of the agent interface.
Allows to save current work as draft in the email outbound screen of the agent interface.
Allows to save current work as draft in the ticket compose screen of the agent interface.
Allows to save current work as draft in the ticket forward screen of the agent interface.
Allows to save current work as draft in the ticket free text screen of the agent interface.