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Module to filter encrypted bodies of incoming messages.
Module to generate accounted time ticket statistics. Módulo para generar estadísticas de la contabilidad de tiempo de los tickets.
Module to generate html OpenSearch profile for short ticket search in the agent interface. Módulo para generar perfil OpenSearch html para búsqueda simple de tickets en la interfaz del agente.
Module to generate html OpenSearch profile for short ticket search in the customer interface. Módulo para generar perfil OpenSearch html para búsqueda simple de tickets en la interfaz del cliente.
Module to generate ticket solution and response time statistics. Módulo para generar estadísticas del tiempo de solución y respuesta de los tickets.
Module to generate ticket statistics. Módulo para generar estadísticas de tickets.
Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to grant access to the creator of a ticket.
Module to grant access to the owner of a ticket.
Module to grant access to the watcher agents of a ticket.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds). Módulo para mostrar notificaciones y escaladas (ShownMax: Número máximo de escaladas que se muestran, EscalationInMinutes: Mostrar el ticket que escalará en estos minutos, CacheTime: Caché de las escaladas calculadas en segundos).
Module to use database filter storage. Módulo para utilizar el almacenamiento de base de datos del filtro.
Module used to detect if attachments are present.
Multiselect
My Queues Mis Filas
My Services