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Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.
Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Defines which article sender types should be shown in the preview of a ticket.
Defines which items are available for 'Action' in third level of the ACL structure.
Defines which items are available in first level of the ACL structure.
Defines which items are available in second level of the ACL structure.
Defines, which tickets of which ticket state types should not be listed in linked ticket lists.
Delete expired cache from core modules.
Delete expired loader cache weekly (Sunday mornings).
Delete expired sessions.
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.
Deploy and manage OTRS Business Solution™.
Detached
Determines if a button to delete a link should be displayed next to each link in each zoom mask.