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Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.
Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
Defines the default ticket type for new customer tickets in the customer interface.
Defines the default ticket type.
Defines the default visibility of the article to customer for this operation.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the dynamic fields that are used for displaying on calendar events.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.
Defines the history type for this operation, which gets used for ticket history in the agent interface.
Defines the hours and week days of the indicated calendar, to count the working time.
Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.