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English Spanish
A template is a default text which helps your agents to write faster tickets, answers or forwards. Una plantilla es el texto por defecto que ayuda a sus agentes a escribir mas rápido los tickets, respuestas o reenvios
Don't forget to add new templates to queues. No olvide agregar las nuevas plantillas a las colas
Attachments Archivos adjuntos
Delete this entry Eliminar esta entrada
Do you really want to delete this template? ¿Realmente desea eliminar esta plantilla?
A standard template with this name already exists! ¡Una plantilla estándar con este nombre ya existe!
Template Plantilla
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags Crear plantillas tipo sólo soporta estas etiquetas inteligentes
Example template Plantilla Ejemplo
The current ticket state is El estado actual del ticket es
Your email address is Su dirección de correo electrónico es
Manage Template-Attachment Relations
Toggle active for all Alternar a activo para todos
Link %s to selected %s Enlaza %s al %s seleccionado
Type Management Gestión de tipos
Add Type Añadir tipo