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Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Module used to detect if attachments are present.
Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
No public key found. No se encontraron datos del ticket.
No valid OpenPGP data found. No se encontraron datos del ticket.
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.
Number of lines (per ticket) that are shown by the search utility in the agent interface.
Number of tickets to be displayed in each page of a search result in the agent interface.
Number of tickets to be displayed in each page of a search result in the customer interface.
Number of tickets to be displayed in each page.
OTRS Group Services
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.