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Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.
Maximum number of tickets to be displayed in the result of a search in the agent interface.
Maximum number of tickets to be displayed in the result of a search in the customer interface.
Maximum size (in characters) of the customer information table in the ticket zoom view.
Merge this ticket and all articles into another ticket
Merged Ticket (%s/%s) to (%s/%s).
Module for To-selection in new ticket screen in the customer interface.
Module to check if a incoming e-mail message is bounce.
Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.
Module to check the group permissions for customer access to tickets.
Module to define the email security options to use (PGP or S/MIME).
Module to encrypt composed messages (PGP or S/MIME).
Module to fetch customer users SMIME certificates of incoming messages.
Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Module to filter encrypted bodies of incoming messages.
Module to generate accounted time ticket statistics.
Module to generate html OpenSearch profile for short ticket search in the agent interface.
Module to generate html OpenSearch profile for short ticket search in the customer interface.
Module to generate ticket solution and response time statistics.