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Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
Enables ticket bulk action feature only for the listed groups.
Enables ticket responsible feature, to keep track of a specific ticket.
Enables ticket type feature.
Enables ticket watcher feature only for the listed groups.
Enroll process for this ticket
Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.
Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.
Event module that updates customer company object name for dynamic fields.
Event module that updates customer user object name for dynamic fields.
Event module that updates customer user search profiles if login changes.
Event module that updates customer user service membership if login changes.
Event module that updates customer users after an update of the Customer.
Event module that updates tickets after an update of the Customer User.
Event module that updates tickets after an update of the Customer.
Example package autoload configuration.
Executes a custom command or module. Note: if module is used, function is required.
Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.