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Dynamic fields shown in the ticket small format overview screen of the agent interface.
Dynamic fields shown in the ticket zoom screen of the customer interface.
DynamicField
DynamicField backend registration.
DynamicField object registration.
Edit Customer Companies.
Edit Customer Users.
Email Resend
Email communication channel.
Enable highlighting queues based on ticket age.
Enable keep-alive connection header for SOAP responses.
Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Enables fetch S/MIME from CustomerUser backend support.
Enables file upload in the package manager frontend.
Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!
Enables or disables the debug mode over frontend interface.
Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).