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Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Defines the name of the column to store the data in the preferences table.
Defines the name of the session key. E.g. Session, SessionID or OTRS.
Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
Defines the next possible states after sending a message in the email outbound screen of the agent interface.
Defines the next possible states for customer tickets in the customer interface.
Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
Defines the next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.
Defines the number of hours a communication will be stored, whichever its status.