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Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).
Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').
Defines an overview module to show the address book view of a customer user list.
Defines available article actions for Chat articles.
Defines available article actions for Email articles.
Defines available article actions for Internal articles.
Defines available article actions for Phone articles.
Defines available article actions for invalid articles.
Defines available groups for the admin overview screen.
Defines chat communication channel.
Defines default headers for outgoing emails.
Defines email communication channel.
Defines groups for preferences items.
Defines how many deployments the system should keep.
Defines if a pre-sorting by priority should be done in the queue view.
Defines if a pre-sorting by priority should be done in the service view.
Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).