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Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.
Allows generic agent to execute custom command line scripts.
Allows generic agent to execute custom modules.
Allows to save current work as draft in the close ticket screen of the agent interface.
Allows to save current work as draft in the email outbound screen of the agent interface.
Allows to save current work as draft in the ticket compose screen of the agent interface.
Allows to save current work as draft in the ticket forward screen of the agent interface.
Allows to save current work as draft in the ticket free text screen of the agent interface.
Allows to save current work as draft in the ticket move screen of the agent interface.
Allows to save current work as draft in the ticket note screen of the agent interface.
Allows to save current work as draft in the ticket owner screen of the agent interface.
Allows to save current work as draft in the ticket pending screen of the agent interface.
Allows to save current work as draft in the ticket phone inbound screen of the agent interface.
Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Allows to save current work as draft in the ticket priority screen of the agent interface.
Allows to save current work as draft in the ticket responsible screen of the agent interface.
Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.
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Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.