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Module to filter encrypted bodies of incoming messages.
Module to generate accounted time ticket statistics.
Module to generate html OpenSearch profile for short ticket search in the agent interface.
Module to generate html OpenSearch profile for short ticket search in the customer interface.
Module to generate ticket solution and response time statistics.
Module to generate ticket statistics. Módulo para generar estadísticas de tickets.
Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to grant access to the creator of a ticket. Módulo para otorgar acceso al creador de un ticket.
Module to grant access to the owner of a ticket. Módulo para otorgar acceso al propietario de un ticket.
Module to grant access to the watcher agents of a ticket. Módulo para otorgar acceso a los agentes observadores de un ticket.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Module to use database filter storage. Módulo para usar el almacenamiento de filtros de base de datos.
Module used to detect if attachments are present.
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