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Event module that updates customer company object name for dynamic fields.
Event module that updates customer user object name for dynamic fields.
Example package autoload configuration.
Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.
External
External Link
First response time
For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
Frontend module registration (show personal favorites as sub navigation items of 'Admin').
General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.
GenericInterface ErrorHandling GUI
GenericInterface Invoker Event GUI
GenericInterface Web Service History GUI
GenericInterface Web Service Mapping GUI
GenericInterface module registration for an error handling module.
Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).
Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
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