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Defines the ticket plugin for calendar appointments.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Detached
Determines if a button to delete a link should be displayed next to each link in each zoom mask.
Determines the next possible ticket states, for process tickets in the customer interface.
Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!
Disable autocomplete in the login screen.
Disable cloud services
Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).
Disables the redirection to the last screen overview / dashboard after a ticket is closed.
Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.
Display communication log entries.
Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.