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Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the default agent name in the ticket zoom view of the customer interface.
Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default queue for new tickets in the agent interface.
Defines the default visibility of the article to customer for this operation.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the list of params that can be passed to ticket search function.
Defines the module that shows all the currently logged in customers in the agent interface.
Defines the module that shows the currently logged in agents in the customer interface.
Defines the module that shows the currently logged in customers in the customer interface.
Defines the module to display a notification in the agent interface if the system configuration is out of sync.
Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).
Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.