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Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.
Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.
Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).
Defines internal communication channel.
Defines phone communication channel.
Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.
Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.
Defines the body text for notification mails sent to agents, about new password.
Defines the body text for notification mails sent to agents, with token about new requested password.
Defines the body text for notification mails sent to customers, about new password.
Defines the body text for notification mails sent to customers, with token about new requested password.
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.