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Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.
Communication & Notifications
Communication Log GUI
Communication log limit per page for Communication Log Overview.
CommunicationLog Overview Limit
Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".
Controls if CustomerID is automatically copied from the sender address for unknown customers.
Controls if CustomerID is read-only in the agent interface.
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
Create Ticket
Create a new calendar appointment linked to this ticket
Create and manage appointment notifications.
Create and manage calendars.
Create new appointment.
Created ticket [%s] in "%s" with priority "%s" and state "%s".
Custom RSS feed.
Customer IDs
Customer Information Center search.
Customer User Information
Customer User Information Center Search.