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Ready2Adopt Processes
Here you can activate Ready2Adopt processes showcasing our best practices. Please note that some additional configuration may be required.
Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.
Import Ready2Adopt process
Communication Channel
Is visible for customer
You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.
cancel & close
Queue Management
Filter for queues
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
This queue is used in the following config settings:
Queues without Auto Responses
Show All Queues
Filter for templates
Edit System Registration
System Registration Overview
Register System
Validate OTRS-ID