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The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed. The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers. The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognise followups based on email headers.
The headline shown in the customer interface. The headline shown in the customer interface.
The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#. The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description. The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description. The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description. The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description. The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The maximal number of articles expanded on a single page in AgentTicketZoom. The maximal number of articles expanded on a single page in AgentTicketZoom.
The maximal number of articles shown on a single page in AgentTicketZoom. The maximal number of articles shown on a single page in AgentTicketZoom.
The maximum number of mails fetched at once before reconnecting to the server. The maximum number of mails fetched at once before reconnecting to the server.
The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS. The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG. The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
Theme Theme
This is the default orange - black skin for the customer interface. This is the default orange - black skin for the customer interface.
This is the default orange - black skin. This is the default orange - black skin.
This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications. This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
This module is part of the admin area of OTRS. This module is part of the admin area of OTRS.