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Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface. Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface. Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
Sets the default subject for notes added in the close ticket screen of the agent interface. Sets the default subject for notes added in the close ticket screen of the agent interface.
Sets the default subject for notes added in the ticket move screen of the agent interface. Sets the default subject for notes added in the ticket move screen of the agent interface.
Sets the default subject for notes added in the ticket note screen of the agent interface. Sets the default subject for notes added in the ticket note screen of the agent interface.
Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface. Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface. Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface. Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket responsible screen of the agent interface. Sets the default subject for notes added in the ticket responsible screen of the agent interface.
Sets the default text for new email tickets in the agent interface. Sets the default text for new email tickets in the agent interface.
Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000. Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.
Sets the minutes a notification is shown for notice about upcoming system maintenance period. Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom). Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Sets the options for PGP binary. Sets the options for PGP binary.
Sets the password for private PGP key. Sets the password for private PGP key.
Sets the prefered time units (e.g. work units, hours, minutes). Sets the prefered time units (e.g. work units, hours, minutes).
Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system. Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Sets the queue in the ticket close screen of a zoomed ticket in the agent interface. Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.
Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface. Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.
Sets the queue in the ticket note screen of a zoomed ticket in the agent interface. Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.