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Defines the state of a ticket if it gets a follow-up and the ticket was already closed. Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
Defines the state of a ticket if it gets a follow-up. Defines the state of a ticket if it gets a follow-up.
Defines the state type of the reminder for pending tickets. Defines the state type of the reminder for pending tickets.
Defines the subject for notification mails sent to agents, about new password. Defines the subject for notification mails sent to agents, about new password.
Defines the subject for notification mails sent to agents, with token about new requested password. Defines the subject for notification mails sent to agents, with token about new requested password.
Defines the subject for notification mails sent to customers, about new account. Defines the subject for notification mails sent to customers, about new account.
Defines the subject for notification mails sent to customers, about new password. Defines the subject for notification mails sent to customers, about new password.
Defines the subject for notification mails sent to customers, with token about new requested password. Defines the subject for notification mails sent to customers, with token about new requested password.
Defines the subject for rejected emails. Defines the subject for rejected emails.
Defines the system administrator's email address. It will be displayed in the error screens of the application. Defines the system administrator's email address. It will be displayed in the error screens of the application.
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS). Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'. Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.
Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'. Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name. Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Defines the two-factor module to authenticate agents. Defines the two-factor module to authenticate agents.
Defines the two-factor module to authenticate customers. Defines the two-factor module to authenticate customers.
Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system. Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response. Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.
Defines the user identifier for the customer panel. Defines the user identifier for the customer panel.