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Defines the name of the table where the user preferences are stored. Defines the name of the table where the user preferences are stored.
Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface. Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface. Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
Defines the next possible states after sending a message in the email outbound screen of the agent interface. Defines the next possible states after sending a message in the email outbound screen of the agent interface.
Defines the next possible states for customer tickets in the customer interface. Defines the next possible states for customer tickets in the customer interface.
Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface. Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface. Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface. Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface. Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface. Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface. Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface. Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface. Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface. Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications. Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.
Defines the number of days to keep the daemon log files. Defines the number of days to keep the daemon log files.
Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields. Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.
Defines the parameters for the customer preferences table. Defines the parameters for the customer preferences table.
Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl). Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Defines the path and TTF-File to handle bold italic monospaced font in PDF documents. Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.