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Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface. Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface. Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface. Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the default ticket priority in the ticket responsible screen of the agent interface. Defines the default ticket priority in the ticket responsible screen of the agent interface.
Defines the default ticket type for new customer tickets in the customer interface. Defines the default ticket type for new customer tickets in the customer interface.
Defines the default ticket type. Defines the default ticket type.
Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface. Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface. Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system. Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Defines the default viewable sender types of a ticket (default: customer). Defines the default viewable sender types of a ticket (default: customer).
Defines the dynamic fields that are used for displaying on calendar events. Defines the dynamic fields that are used for displaying on calendar events.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link. Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the filter that processes the text in the articles, in order to highlight URLs. Defines the filter that processes the text in the articles, in order to highlight URLs.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From). Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system. Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative). Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative). Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface. Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface. Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface. Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.