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Controls if more than one from entry can be set in the new phone ticket in the agent interface. Controls if more than one from entry can be set in the new phone ticket in the agent interface.
Controls if the admin is allowed to import a saved system configuration in SysConfig. Controls if the admin is allowed to import a saved system configuration in SysConfig.
Controls if the admin is allowed to make changes to the database via AdminSelectBox. Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Controls if the ticket and article seen flags are removed when a ticket is archived. Controls if the ticket and article seen flags are removed when a ticket is archived.
Converts HTML mails into text messages. Converts HTML mails into text messages.
Create New process ticket. Create New process ticket.
Create and manage Service Level Agreements (SLAs). Create and manage Service Level Agreements (SLAs).
Create and manage agents. Create and manage agents.
Create and manage attachments. Create and manage attachments.
Create and manage customer users. Create and manage customer users.
Create and manage customers. Create and manage customers.
Create and manage dynamic fields. Create and manage dynamic fields.
Create and manage groups. Create and manage groups.
Create and manage queues. Create and manage queues.
Create and manage responses that are automatically sent. Create and manage responses that are automatically sent.
Create and manage roles. Create and manage roles.
Create and manage salutations. Create and manage salutations.
Create and manage services. Create and manage services.
Create and manage signatures. Create and manage signatures.
Create and manage templates. Create and manage templates.