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English English (United Kingdom)
Allows customers to set the ticket priority in the customer interface. Allows customers to set the ticket priority in the customer interface.
Allows customers to set the ticket service in the customer interface. Allows customers to set the ticket service in the customer interface.
Allows default services to be selected also for non existing customers. Allows default services to be selected also for non existing customers.
Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled). Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)". Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".
Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information). Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information). Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Allows invalid agents to generate individual-related stats. Allows invalid agents to generate individual-related stats.
Allows the administrators to login as other customers, via the customer user administration panel. Allows the administrators to login as other customers, via the customer user administration panel.
Allows the administrators to login as other users, via the users administration panel. Allows the administrators to login as other users, via the users administration panel.
Allows to set a new ticket state in the move ticket screen of the agent interface. Allows to set a new ticket state in the move ticket screen of the agent interface.
Always show RichText if available Always show RichText if available
Answer Answer
Arabic (Saudi Arabia) Arabic (Saudi Arabia)
ArticleTree ArticleTree
Attachment Name Attachment Name
Automated line break in text messages after x number of chars. Automated line break in text messages after x number of chars.
Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface. Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.
Automatically lock and set owner to current Agent after selecting for an Bulk Action. Automatically lock and set owner to current Agent after selecting for an Bulk Action.
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface. Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.