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English English (United Kingdom)
default follow-up (after a ticket follow-up has been added) default follow-up (after a ticket follow-up has been added)
default reject/new ticket created (after closed follow-up with new ticket creation) default reject/new ticket created (after closed follow-up with new ticket creation)
Unclassified Unclassified
1 very low 1 very low
2 low 2 low
3 normal 3 normal
4 high 4 high
5 very high 5 very high
unlock unlock
lock lock
tmp_lock tmp_lock
agent agent
system system
customer customer
Ticket create notification Ticket create notification
You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services". You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".
Ticket follow-up notification (unlocked) Ticket follow-up notification (unlocked)
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services". You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
Ticket follow-up notification (locked) Ticket follow-up notification (locked)
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible. You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.