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Updates the ticket escalation index after a ticket attribute got updated.
Updates the ticket index accelerator.
Upload your PGP key.
Upload your S/MIME certificate.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
User Profile
UserFirstname
UserLastname
Users, Groups & Roles
Uses richtext for viewing and editing ticket notification.
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
Vietnam
View all attachments of the current ticket
View performance benchmark results.
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Watched Tickets
Watched Tickets.
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