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Defines the URL java script path.
Defines the URL rich text editor path.
Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.
Defines the body text for notification mails sent to agents, about new password.
Defines the body text for notification mails sent to agents, with token about new requested password.
Defines the body text for notification mails sent to customers, about new password.
Defines the body text for notification mails sent to customers, with token about new requested password.
Defines the body text for rejected emails.
Defines the config parameters of this item, to be shown in the preferences view.
Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the default agent name in the ticket zoom view of the customer interface.
Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default priority of new customer tickets in the customer interface.
Defines the default queue for new tickets in the agent interface.