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Configure Processes.
Configure and manage ACLs.
Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".
Controls how to display the ticket history entries as readable values.
Controls if CustomerID is automatically copied from the sender address for unknown customers.
Controls if CustomerID is read-only in the agent interface.
Controls if more than one from entry can be set in the new phone ticket in the agent interface.
Controls if the admin is allowed to import a saved system configuration in SysConfig.
Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
Controls if the ticket and article seen flags are removed when a ticket is archived.
Converts HTML mails into text messages.
Create New process ticket.
Create Ticket
Create and manage Service Level Agreements (SLAs).
Create and manage agents.
Create and manage appointment notifications.
Create and manage attachments.
Create and manage customer users.
Create and manage customers.