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English
Change times
No change time settings.
Last close times
No last close time settings.
Ticket last close
Ticket last close between
Close times
No close time settings.
Ticket closed
Ticket closed between
No pending time settings.
Ticket pending time reached
No escalation time settings.
Ticket escalation time reached between
Escalation - update time
Escalation - solution time
Update/Add Ticket Attributes
New customer ID
Execute Ticket Commands
Send agent/customer notifications on changes