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English
Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Triggers add or update of automatic calendar appointments based on certain ticket times.
Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!
Unlocked ticket.
Upcoming Events
Update Ticket "Seen" flag if every article got seen or a new Article got created.
Updates the ticket index accelerator.
Upload your PGP key.
Upload your S/MIME certificate.
UserFirstname
UserLastname
Uses richtext for viewing and editing ticket notification.
View performance benchmark results.
Watched Tickets.
We are performing scheduled maintenance.
Web Services
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).
When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.