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English
The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The maximal number of articles expanded on a single page in AgentTicketZoom.
The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
This key is not certified with a trusted signature!
This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
This option defines the dynamic field in which a Process Management process entity id is stored.
This option defines the process tickets default lock.
This option defines the process tickets default queue.
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
Ticket Close.
Ticket Compose Bounce Email.
Ticket Customer.
Ticket Forward Email.
Ticket FreeText.
Ticket History.
Ticket Lock.
Ticket Merge.
Ticket Move.