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Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.
Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Sets the options for PGP binary.
Sets the password for private PGP key.
Sets the prefered time units (e.g. work units, hours, minutes).
Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Sets the ticket type in the ticket bulk screen of the agent interface.
Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
Shows information on how to start OTRS Daemon
Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.
Signature data.
Signatures
Skin