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English
Search backend router.
Search.
Second Christmas Day
Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.
Select your frontend Theme.
Send new outgoing mail from this ticket
Send notifications to users.
Sender type for new tickets from the customer inteface.
Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Service Level Agreements
ServiceView
Set a new password by filling in your current password and a new one.
Set sender email addresses for this system.
Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
Set this ticket to pending
Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the default text for new email tickets in the agent interface.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.