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English
Ticket is closed unsuccessful.
Open tickets.
State for merged tickets.
Standard Salutation.
Standard Signature.
Standard Address.
possible
Follow-ups for closed tickets are not possible. A new ticket will be created.
Postmaster queue.
All default incoming tickets.
All junk tickets.
Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").
tmp_lock
You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.
Ticket lock timeout notification
Ticket owner update notification
Ticket responsible update notification
You will receive a notification if a ticket is moved into one of your "My Queues".