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English
Logged in users.
Look into a ticket!
Main menu registration.
Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Manage PGP keys for email encryption.
Manage POP3 or IMAP accounts to fetch email from.
Manage S/MIME certificates for email encryption.
Manage existing sessions.
Manage system registration.
Manage tasks triggered by event or time based execution.
Mark as Spam!
Max size (in rows) of the involved agents box in the agent interface.
Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.
Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Module to generate accounted time ticket statistics.
Module to generate html OpenSearch profile for short ticket search in the customer interface.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Multiselect
My Queues
My Tickets.