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Defines the default state of new tickets.
Defines the default subject of a note in the ticket free text screen of the agent interface.
Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.
Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.
Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
Defines the hours and week days of the indicated calendar, to count the working time.
Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Defines the list of params that can be passed to ticket search function.
Defines the list of types for templates.
Defines the location to get online repository list for additional packages. The first available result will be used.