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Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if time accounting must be set to all tickets in bulk action.
Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Defines the URL CSS path.
Defines the URL base path of icons, CSS and Java Script.
Defines the URL java script path.
Defines the URL rich text editor path.
Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Defines the body text for rejected emails.
Defines the config parameters of this item, to be shown in the preferences view.
Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Defines the default priority of new customer tickets in the customer interface.
Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Defines the default shown ticket search attribute for ticket search screen.
Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.
Defines the default sort order for all services in the service view, after priority sort.