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Customer preferences.
Customer ticket search.
CustomerUser
Dashboard overview.
Data used to export the search result in CSV format.
Default ACL values for ticket actions.
Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.
Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.
Default loop protection module.
Default skin for the customer interface.
Defines a filter to process the text in the articles, in order to highlight predefined keywords.
Defines a regular expression that filters all email addresses that should not be used in the application.
Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
Defines an alternate login URL for the customer panel..
Defines an alternate logout URL for the customer panel.
Defines how the From field from the emails (sent from answers and email tickets) should look like.
Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).