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English
Admin.
Agent Name + FromSeparator + System Address Display Name
Agent Preferences.
Agent Statistics.
Agent interface article notification module to check PGP.
Agent interface article notification module to check S/MIME.
Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
AgentTicketZoom widget that displays customer information for the ticket in the side bar.
AgentTicketZoom widget that displays ticket data in the side bar.
All customer users of a CustomerID
All new tickets, these tickets have not been worked on yet
All tickets with a reminder set where the reminder date has been reached
Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows agents to generate individual-related stats.