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English
You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".
You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.
Ticket lock timeout notification
Ticket owner update notification
Ticket responsible update notification
You will receive a notification if a ticket is moved into one of your "My Queues".
Ticket escalation notification
You will receive a notification each time a reminder time is reached for one of your appointments.
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WARNING: When you change the name of the group 'admin', before making the appropriate changes in the SysConfig, you will be locked out of the administrations panel! If this happens, please rename the group back to admin per SQL statement.
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